SSL Certificate Updates

Published 01 December 2017 by Runako Godfrey

UPDATE: All certificates have been updated, and all systems are functioning normally.

We're in the process of updating our SSL certificates!

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Topics: Maintenance

Emergency Maintenance and Changes to Host Keys - June 7

Published 09 June 2017 by C. G. Brown

On June 7, at about 10:00 PM EDT, we noticed an issue with our server pl8, which powers *.2, *.5, *.6, and * Over the next two hours we repaired the issue, but part of the repair process led to a reset of our host keys. You may be presented with the warning message that looks like:

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Topics: Maintenance, host keys

* Is Moving November 5 - Here's What You Need to Know

Published 02 November 2016 by C. G. Brown

Q: What’s happening?

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Topics: Maintenance, Upgrades

* Is Moving October 23 - Here's What You Need to Know

Published 17 October 2016 by C. G. Brown

Q: What’s happening?

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Topics: Maintenance, Upgrades

Sluggish Network Issue

Published 20 January 2016 by Runako Godfrey

UPDATE: 20 Jan 21:49 GMT-5

There appears to have been a routing issue in our provider's data center. There was a bad connection between two routers outside of the ProjectLocker-specific portion of the network but inside our data center, and traffic through those routers had problems. The resulting packet loss was significant enough to impede network speeds.

Thank you for your patience. At this time, we believe the issue is resolved but will continue to monitor. Please try your connections now and let us know via support@ if you still see performance problems.

UPDATE: 20 Jan 20:59 GMT-5

The network team has identified and tuned a possible culprit. We are testing to determine the status.

UPDATE: 20 Jan 19:05 GMT-5 

Diagnostics on the network have proved inconclusive. We're doing further diagnostics on the server to determine if there's any hardware issue.

UPDATE: 20 Jan 17:29 GMT-5

The network team is performing a more detailed physical investigation of the network to determine where there might be problems.

UPDATE: 20 Jan 17:00 GMT-5

The network team has performed an initial investigation, and we're pushing for additional checking on a packet loss issue we're seeing on some of the internal switches inside the data center and outside of our specific network.

We've been tracking a networking issue affecting some of our customers on some of our servers today (see the list of affected servers below). We are aware of this issue and are actively working to resolve it. 

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Topics: Maintenance

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