Cancellation Catchup: What Went Right and Wrong

Published 03 April 2014 by C. G. Brown

We recently notified a number of customers about suspension for non-payment. This isn't a big deal to us; cards expire, customers forget to update, it happens.  However, the reason for the mails, and the outcome of the process, was a story that we thought might be useful to other startups, and also a story that would clarify for affected customers what happened, so we're sharing it.

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Topics: Startups, Business, Credit Cards, Billing

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