Posted by Runako Godfrey
Fri, 22 Apr 2011 21:17:00 GMT
The emergency repairs to pl3.projectlocker.com have been completed at this time, and all services should be functioning as normal. We do not have any reason to believe that the integrity of any data has been compromised.
We take uptime seriously, and will be working on improving our policies so that this type of failure does not occur again in the future. We're sorry for all the projects that have been affected by this incident, and we appreciate your understanding as we work to make our processes even better.
Posted by C. G. Brown
Fri, 22 Apr 2011 19:15:00 GMT
Last night at about 11 PM Central, we noticed an issue with the disks on our pl3 machine. Our data center team investigated and discovered an issue that required an analysis and possible rebuild of the disk array. To prevent potential irrecoverable data loss, we took the machine down and began repairs immediately.
Users of webshare.projectlocker.com, as well as users on servers *3.projectlocker.com, are currently unable to access their services at this time. Accounts on other servers should not be affected.
We realize the urgency of repair, and are working as quickly as possible to restore service. While occasional issues such as hardware failures are unavoidable, when they do occur, we work around the clock to restore the quality of service that you expect.
We'll update the blog and make announcements via Twitter at @ProjectLockerHQ as the situation updates. If you have filed a support ticket regarding this, know that our team is hard at work on the issue and we will get back to you individually with updates as well.
We are sorry for any trouble or inconvenience this has caused your teams.
Posted by C. G. Brown
Tue, 22 Feb 2011 22:51:00 GMT
We at ProjectLocker are appreciative of our customers around the world. We decided to start actually getting out of the office and meeting some of you guys, hearing your stories, and hearing more about how you use ProjectLocker, what you like and don't like, and how we can make a better product for you.
We're starting in our hometown, Atlanta, with a bar night on Wednesday, March 9 from 6 PM to 8 PM at Ormsby's. We're not selling anything or doing a presentation; we're just having some beers, hanging out, and chatting. If you're a customer, this is our way of saying thanks, and a chance for us to learn more about your fascinating stories. If you aren't a customer, we'll be there if you have any questions about what we do, but regardless, it'll be a great chance to meet people doing similar things to you and have a little midweek fun.
You can RSVP to rsvp <-at-> projectlocker.com to get on the list. Feel free to bring your colleagues as well. Space is limited, so be sure to RSVP to ensure your spot.
Stop by and have some beverages on us! We're looking forward to meeting you.
Posted by C. G. Brown
Wed, 09 Feb 2011 15:12:00 GMT
We will be performing maintenance on the ProjectLocker Servers starting tonight, Wednesday, February 9, at 9 PM Central Time (Thursday 3 AM GMT) and continuing unitl Thursday 2 AM Central Time (8 AM GMT). During this period, users of *3.projectlocker.com may experience intermittent access outages. Please open a New Support Request or e-mail support [at] if you have any questions.
Posted by C. G. Brown
Fri, 03 Dec 2010 20:48:00 GMT
As the holidays draw nearer, we'd like to help you get in the spirit with a special offer:
1 For You, 1 For Me!
All accounts that upgrade from our Free plan to any paid plan will receive their first month free, and we'll donate their second month's membership fees to charity. All you have to do is upgrade to a paid plan before the end of 2010 to qualify. You'll save a few bucks, and you'll help make the world a better place. Who can argue with that?
The charities we're considering are:
Grameen Bank - Provider of microcredit to nurture communities in developing nations, improving local economies.
Heifer International - Provides livestock to families in poverty, creating sustainable improvements in living conditions.
One Laptop Per Child - Provides low-cost computers to the world's poorest children to increase create educational opportunities.
Wikimedia Foundation - Operator of the world's largest and most popular encyclopedia, Wikipedia.
Vote now for the charity you think we should donate to:
Promotion only applies to free accounts that have signed up on or before December 31, 2010. Each upgraded account must remain on a paid plan for a minimum of three months for charitable donations to be made on its behalf. The charity that will receive the donation will be chosen by ProjectLocker users via an online poll. All upgrades must take place by 12:01 AM EST 1/1/2011. Annual and 2-year prepaid plans will use prorated amounts for discounts and donations.
Posted by C. G. Brown
Wed, 01 Dec 2010 22:41:00 GMT
We have just updated the SSL certificates on all servers. Your Subversion clients may present you with a message along the lines of:
"The certificate is not issued by a trusted authority. Use the fingerprint to validate the certificate manually!" This is due to the fact that many clients' systems have a separate certificate authority bundle that leaves out a number of legitimate and widespread certificate providers, including our provider, Starfield Technologies.
If you see this message, please select "accept (p)ermanently" to proceed.
You can contact Support via the New Support Request link in ProjectLocker Portal if there are any issues or if you have any questions.
Posted by C. G. Brown
Sat, 24 Apr 2010 16:45:00 GMT
A number of our customers have requested access to Agile42's great product Agilo as an add-on to their ProjectLocker Trac. That day has arrived and we are now providing the option to create Agilo Trac projects included with all Equity and Enterprise accounts. With Agilo, you can manage your team using Agile/Scrum best practices, allowing your team to work more rapidly and communicate more effectively.
To use Agilo, Equity customers can simply go to Add Project, and select Agilo Trac as their issue manager type. If you'd like to turn an existing project into an Agilo project, just open a New Support Request in ProjectLocker Portal and our team will get your project converted as soon as possible. If you'd like to try Agilo and are on Seed, Angel, or Venture, you can upgrade by clicking the Upgrade Account link in Portal and following the instructions. Upgrades are also subject to the same 30-day money back guarantee, so if you aren't happy, we'll switch you back at no risk to you.
ProjectLocker is excited to continue to bring our customers the best-of-breed solutions for software development project management, and we hope that your teams find this product to be yet another way to take the tedium out of project management and to let you focus on what you do best — writing great software.
Posted by Runako Godfrey
Fri, 12 Mar 2010 20:18:00 GMT
Here's a quick bit of news for the many ProjectLocker users who work with Microsoft's Visual Studio as their primary development environment. A helpful ProjectLocker user recently gave us a pointer to the relatively new TortoiseSVN Addin for Visual Studio, which brings many Subversion functions right into your IDE (see the screenshots on the site). If you use Visual Studio for Subversion access, this may simplify your workflow somewhat. As you try it out, please keep in mind that it's in beta so it may not be appropriate for all settings.
The add-in is open-sourced under the Apache 2.0 license.
Posted by C. G. Brown
Tue, 09 Mar 2010 21:29:00 GMT
Many of our customers have expressed an interest in backing up their projects on a scheduled basis. We've had an archiving feature to back up customer projects for Enterprise customers for some time now, but we have now released scheduled backups to all of our customers. To access scheduled backups, just go to the Manage Subscriptions link in ProjectLocker Portal, on the left navigation bar under "Backup Links", choose the day of the week or day of the month you'd like and your projects, and confirm.
Monthly backups are just $5/month for unlimited projects. Weekly backups are $15/month for unlimited projects. All backups are kept at least 30 days, so you can download your backups to an off-site location of your choosing for additional peace of mind. If you just need an occasional backup, you can still use the Request Backups link to get your backup for a single project for just $2.50. However, if you find yourself requesting backups regularly, you can save money and time by scheduling a subscription. There's no contract, even if you're an annual or biannual subscriber, and you can cancel at any time.
We absolutely have not changed our policy regarding backups for disaster recovery. We continue to regularly back up all customer data internally to an encrypted, off-site location so that we can get you up and running in the event of a disaster on our side. Downloadable backups are just an additional convenience for customers who prefer to maintain their own copies of project data for historical/archiving reasons, or just as an additional measure of protection. In any case, you can continue to rely on ProjectLocker for the enterprise-grade support and infrastructure you expect at a great price.
As always, open a ticket in ProjectLocker Portal if you have any questions or issues with this or any other feature.
Posted by C. G. Brown
Thu, 10 Dec 2009 21:54:00 GMT
This weekend, ProjectLocker will be performing additional upgrades to our servers to expand capacity and improve performance. Maintenance will begin Saturday morning at 12 AM EST (Saturday 5 AM GMT) and continue through Sunday at 12 PM EST (5 PM GMT). During this time, users of the following servers will be affected:
free1
seed1
angel1
venture1
equity1
Users on other servers and Enterprise users will not be affected.
If you are on an affected server, you may experience intermittent interruptions of service during the maintenance window. We will do our best to keep the interruptions to a minimum. As always, you can contact ProjectLocker Support if you have any questions.
