Posted by Runako Godfrey
Fri, 22 Apr 2011 21:17:00 GMT
The emergency repairs to pl3.projectlocker.com have been completed at this time, and all services should be functioning as normal. We do not have any reason to believe that the integrity of any data has been compromised.
We take uptime seriously, and will be working on improving our policies so that this type of failure does not occur again in the future. We're sorry for all the projects that have been affected by this incident, and we appreciate your understanding as we work to make our processes even better.
no comments
Posted by C. G. Brown
Fri, 22 Apr 2011 19:15:00 GMT
Last night at about 11 PM Central, we noticed an issue with the disks on our pl3 machine. Our data center team investigated and discovered an issue that required an analysis and possible rebuild of the disk array. To prevent potential irrecoverable data loss, we took the machine down and began repairs immediately.
Users of webshare.projectlocker.com, as well as users on servers *3.projectlocker.com, are currently unable to access their services at this time. Accounts on other servers should not be affected.
We realize the urgency of repair, and are working as quickly as possible to restore service. While occasional issues such as hardware failures are unavoidable, when they do occur, we work around the clock to restore the quality of service that you expect.
We'll update the blog and make announcements via Twitter at @ProjectLockerHQ as the situation updates. If you have filed a support ticket regarding this, know that our team is hard at work on the issue and we will get back to you individually with updates as well.
We are sorry for any trouble or inconvenience this has caused your teams.
Regards,
The ProjectLocker Team
Tags maintenance | no comments
