Posted by C. G. Brown
Tue, 03 Jan 2012 07:32:00 GMT
At this time, Subversion 1.7.2 is installed on all ProjectLocker production servers. You can upgrade your client to a 1.7 client to obtain the additional performance benefits, or continue using your 1.4 or higher clients if that's what you prefer.
There was an issue with case-sensitivity of email addresses that some customers experienced after the upgrade. The workaround was to use the same case for your email as you used when you entered it into Portal, but we investigated and determined why our customizations to Subversion did not pick up our addition of case-insensitive email address support. The installation was repaired and reinstalled, and your email should work in a case-insensitive way at this time. Trac is still case-sensitive as it has been, but we're working on a solution for that as well.
We hope everyone had a great holiday season and look forward to another year of serving you. Thank you as always for your patience and support as we continue to do our best to offer you the best value in hosted software quality solutions.
Posted by C. G. Brown
Mon, 26 Dec 2011 15:21:00 GMT
We are in the process of upgrading our servers to Subversion 1.7.2. For those of you on Enterprise plans or with server numbers ending in 2 or 5, you have already been upgraded, and you can begin using the features immediately if you have a Subversion 1.7 client. If you do not, you should still be able to use the features that your client version supports.
If you are experiencing issues, please contact us by clicking the New Support Request link in ProjectLocker Portal and post in detail the exact error message you are getting. You can also try upgrading your client to a Subversion 1.7 client and see if you get better results. If this works for you, please notify us which client versions failed and which succeeded so we can do additional testing against those versions.
Posted by C. G. Brown
Wed, 30 Nov 2011 20:19:00 GMT
It's the holiday season again, and we're grateful for our subscribers around the world whom we are privileged to serve. During this time, we wanted to once again offer a special promotion as our holiday gift to you:
All subscribers who upgrade their Free plan to a Paid plan in the month of December will receive their first month free. In addition, we'll give their second month's subscription to one of the following charities:
charity: water - a non-profit organization bringing clean and safe drinking water to people in developing nations.
Kiva - microlending to entrepreneurs around the world
Room to Read - global child education and literacy programs
Wikimedia Foundation - home of Wikipedia, a free global crowdsourced encyclopedia
This year, the Paid subscribers are also able to join in on the giving. Just purchase a Downloadable Backup subscription in ProjectLocker Portal, and we'll give you your first month free and donate your second month to charity.
We will select based on your vote, so feel free to vote for your favorite below.
Last year, we were able to make a donation to Wikipedia on your behalf, and we're looking forward to donating again to the charity of your choice this year.
From all of us at ProjectLocker, we wish you the best this holiday season, and a prosperous and productive New Year.
Posted by C. G. Brown
Tue, 29 Nov 2011 18:26:00 GMT
On Thursday, December 1, ProjectLocker will be updating our SSL certificates on all servers. If you do not have your Subversion client configured with our intermediate certificate bundle, you may receive warning messages about the certificate not coming from a trusted authority. More detailed instructions on how to do this are provided at https://portal.projectlocker.com/support_faq/tag/subversion#46.
We are using the same certificate authority we have been using, Starfield Technologies, and the certificates are valid and work in all major browser. After inspecting the certificate in your browser, you should feel free to accept the certificate permanently into your client's cache.
As always, just open a support ticket in ProjectLocker Portal if you have any questions.
Posted by C. G. Brown
Mon, 07 Nov 2011 20:00:00 GMT
As you may have noticed and as we mentioned before, we have had more issues than we would have liked in the process of tuning our service to meet the growing demand. We're excited to announce a few improvements we've made that should already be noticeable to you in the form of faster page loads and a better experience overall.
New Database Server - We've relocated our applications and database to a separate server from the other ProjectLocker services. You have probably already noticed improvements in the speed of Portal and any operations overall that require database access. We've also upgraded to a more recent version of MySQL, which should give us performance benefits as well.
New Application Platform - Our Ruby on Rails applications, including Portal and our internal server communication APIs, are now running on nginx with Phusion Passenger. We made the decision to switch from Apache for those apps so that we could take advantage of nginx's relatively smaller configuration footprint and lean memory usage, which should free up resources for other applications.
Trac Media Caching - Each customer's Trac needs to run in its own environment, but there are some base static resources that are shared, such as JavaScript and CSS files for Trac layouts. We copied the relevant shared files to a single location and instructed Trac to look there for standard media. This means that you get a cache benefit from your browser across all Trac projects in your account, since the static media will be coming from the same place.
mod_expires - We added mod_expires configuration settings to our Trac configurations so that static assets will be cached and not served over and over again. Combined with the media caching, we've seen page load time improvements of up to 75% across all servers for Trac.
mod_wsgi Tuning - We reconfigured mod_wsgi to only run as a daemon process. This means that it's decoupled from our Apache server's memory requirements and threading, and our Apache processes use less memory as a result, again leading to more speed and performance.
At ProjectLocker, we're proud that over 100,000 users have chosen us to meet their software quality needs, and we're excited to make the changes that will once again provide the quality and stability you've come to expect from us. We're not stopping here: soon to come are upgrades to Trac, Subversion, and a new, more usable experience for ProjectLocker Portal, as well as other unique features that will provide industry-leading security and management capabilities.
If you have any questions, concerns, or feature requests, please just open a New Support Request in ProjectLocker Portal and our team will promptly respond.
Posted by C. G. Brown
Thu, 15 Sep 2011 14:49:00 GMT
On Saturday, September 17, from 7 AM EDT (11 AM GMT) to 1 PM EDT (5 PM GMT), we will be performing maintenance and upgrades on our database servers to improve performance. During this time, the web site, blog, and Portal may experience outages. Existing Subversion, Trac, and Git services will not be affected.
Please contact us by clicking the New Support Request link in Portal or emailing us at support [at] if you have any questions or concerns.
Posted by Runako Godfrey
Fri, 22 Apr 2011 21:17:00 GMT
The emergency repairs to pl3.projectlocker.com have been completed at this time, and all services should be functioning as normal. We do not have any reason to believe that the integrity of any data has been compromised.
We take uptime seriously, and will be working on improving our policies so that this type of failure does not occur again in the future. We're sorry for all the projects that have been affected by this incident, and we appreciate your understanding as we work to make our processes even better.
Posted by C. G. Brown
Fri, 22 Apr 2011 19:15:00 GMT
Last night at about 11 PM Central, we noticed an issue with the disks on our pl3 machine. Our data center team investigated and discovered an issue that required an analysis and possible rebuild of the disk array. To prevent potential irrecoverable data loss, we took the machine down and began repairs immediately.
Users of webshare.projectlocker.com, as well as users on servers *3.projectlocker.com, are currently unable to access their services at this time. Accounts on other servers should not be affected.
We realize the urgency of repair, and are working as quickly as possible to restore service. While occasional issues such as hardware failures are unavoidable, when they do occur, we work around the clock to restore the quality of service that you expect.
We'll update the blog and make announcements via Twitter at @ProjectLockerHQ as the situation updates. If you have filed a support ticket regarding this, know that our team is hard at work on the issue and we will get back to you individually with updates as well.
We are sorry for any trouble or inconvenience this has caused your teams.
Posted by C. G. Brown
Tue, 22 Feb 2011 22:51:00 GMT
We at ProjectLocker are appreciative of our customers around the world. We decided to start actually getting out of the office and meeting some of you guys, hearing your stories, and hearing more about how you use ProjectLocker, what you like and don't like, and how we can make a better product for you.
We're starting in our hometown, Atlanta, with a bar night on Wednesday, March 9 from 6 PM to 8 PM at Ormsby's. We're not selling anything or doing a presentation; we're just having some beers, hanging out, and chatting. If you're a customer, this is our way of saying thanks, and a chance for us to learn more about your fascinating stories. If you aren't a customer, we'll be there if you have any questions about what we do, but regardless, it'll be a great chance to meet people doing similar things to you and have a little midweek fun.
You can RSVP to rsvp <-at-> projectlocker.com to get on the list. Feel free to bring your colleagues as well. Space is limited, so be sure to RSVP to ensure your spot.
Stop by and have some beverages on us! We're looking forward to meeting you.
Posted by C. G. Brown
Wed, 09 Feb 2011 15:12:00 GMT
We will be performing maintenance on the ProjectLocker Servers starting tonight, Wednesday, February 9, at 9 PM Central Time (Thursday 3 AM GMT) and continuing unitl Thursday 2 AM Central Time (8 AM GMT). During this period, users of *3.projectlocker.com may experience intermittent access outages. Please open a New Support Request or e-mail support [at] if you have any questions.
